Terms of service | Win Work Digital

1. Who we are

These terms are between you, the business owner or someone authorized to act for the business, and Win Work Digital (“we”, “us”). Found First is the service we provide under them. You can reach us at hello@winworkdigital.com.

By paying at checkout and ticking the box that says you agree, you accept these terms for your business.

2. What we provide

Found First is a monthly service for plumbing and HVAC companies. It includes a new website on your domain, work on your Google Business Profile, automated review requests by email, posts and project updates, tracking and a monthly 81‑point map with a written report. The current list is on our What you get page. Extra locations are $297 a month each, with no extra setup. Other add-ons, like citations, are quoted and agreed separately.

Before you start, we may send you a free map of your town. It's yours to keep, with no obligation.

3. Fees and billing

Setup: $497 on the monthly plan, charged when you start.
Monthly plan: $497 a month. The first monthly charge is on the day your site goes live on your domain, then on the same day each month. Your first 90 days cost $1,988 in all: the setup and three monthly charges.
Yearly plan: $5,467 for 12 months, charged on the day your site goes live. There's no setup fee on the yearly plan. We email you 30 days before the year ends. Unless you choose another year, you move to the monthly plan at $497 a month, with no new minimum.
Switching to yearly: if you start on the monthly plan and switch to the yearly plan within 30 days of checkout, we credit the setup fee you paid against the yearly price.

Payments are processed by our payment provider. We never see or store your full card number. Prices are in US dollars and don't include any sales tax that applies to you.

If you cancel before your site goes live. The setup fee pays for the work of your first week, so it isn't refunded if you cancel before go-live. If your site can't go live because of something on our side, we'll refund your setup fee in full. Nothing else is charged before go-live.

If a payment fails, our payment provider tries again automatically. We email you the day it fails and again on day 3. If it's still unpaid on day 7, we pause new work on your account. On day 14 we pause the service, including your site, until the account is paid.

We don't offer discounts. If we ever change the price of your plan, we'll email you at least 30 days before it applies, and you can cancel before then with no minimum term.

4. Minimum term, pausing and canceling

You can cancel at any time from your client portal or by emailing us. No call is needed. Here's what happens:

Inside the first 90 days (counted from the day your site goes live): the service runs to day 90, and your third monthly charge is your last.
After the first 90 days, monthly plan: the service ends at the close of the billing month you cancel in. Nothing further is charged.
Yearly plan, inside the first 90 days: the service runs to day 90, and we refund $3,479: your year less the setup fee and three months at $497.
Yearly plan, after the first 90 days: the service runs to the end of your paid year and doesn't renew. We don't refund the unused months.

When the service ends, your website comes down, as section 9 explains.

Pausing instead. When you cancel, we'll offer you a pause first. You can pause for up to 30 days, once in any 12 months. While you're paused, billing stops and your site stays live, but our work and your reports stop until you're back.

If your business closes or its owner dies. Tell us, and your plan ends at the end of the period you've already paid for. We don't refund paid time.

We don't refund part months, except where section 3 or one of our promises in section 5 says so.

5. Our promises

Live in 7 days. Your new site goes live within 7 days of the day you connect your domain. If it doesn't, your first month is free. The clock only pauses while we're waiting on you.

Better seen by day 90. We'll measure how often you show up in the top three across your area for your three money services, on day one and again on day 90. If the average isn't higher and you did your two jobs, you can cancel and we'll refund your third month.

Yours from day one. Your domain and your Google profile are yours from day one. We never register your domain in our name, and you can remove us from your profile any time.

How these work in practice:

“The day you connect your domain” is the day your domain points to our platform, following the steps we send you, so your new site can go on it. Access to your Google profile doesn't hold up your site.
“The clock only pauses while we're waiting on you” covers five things: a brand check you haven't answered 48 hours after we send it, your changes to a later round of your site from when we send it back to you until you answer, a go live approval you haven't given 24 hours after we ask, a license only you can supply from when we ask until you send it and the job photos we need before your site can go live. We only ask for a license when the state register doesn't confirm yours. The time we spend waiting is added to the 7 days. Time we spend on our own work never pauses it.
“Your first month is free” means we refund your first monthly charge. On the yearly plan we add a free month to the end of your year instead.
Your three money services are the three searches we measure, for example “water heater repair”. We agree them with you in writing before your day one scan, and they don't change for the day 90 reading.
“Top three across your area” is measured for each money service as the share of the 81 points on your map where you appear in the top three. Your score is the average of the three shares. We measure it at the start of your service and again at day 90. Each reading is the average of two scans, and you get every grid as a spreadsheet.
“Isn't higher” means your day 90 score is the same as your day one score or lower.
“Your two jobs” means asking every customer for a review and adding job photos in the app. For the day 90 promise, that's a review ask sent from your app, or a tap on your review link, in at least 10 of your first 12 weeks. It also means job photos added in the app in at least 2 of your first 3 months. A week or a month you told us you had no jobs doesn't count against you.
If the day 90 promise applies, tell us within 30 days of your day 90 report. We'll refund your third monthly charge, or $497 on the yearly plan, and end the service if you ask us to. If your fourth monthly charge lands before we've settled your claim, we refund that too.

6. What we don't promise

We don't promise any ranking, position, “top 3” or “#1” placement. We don't promise any number of calls, leads, jobs or revenue either. Google decides what it shows, and it changes how it works without notice. Our promises are the ones in section 5, and nothing anyone says in an email or on a call adds to them.

7. Your part

Give us the access we ask for, through the platforms' own sharing tools. We'll never ask for your passwords.
Tell us the truth about your business: your services, licenses, service areas and anything else we'll publish. We only publish claims we can check, and you're responsible for the facts you give us.
Answer our brand check, any later round of your site and our go live approval. Send any license we ask you for, and add the job photos we need before your site can go live.
Only add photos and content you have the right to use.
Do your two jobs, as described in section 5.
Answer our questions about sensitive changes, so we can get your written OK or leave things as they are.

8. Your Google Business Profile

You stay the owner of your profile, and you add us as a manager. You can remove us at any time. We make everyday updates without asking, like posts, photos, services and replies to reviews. We only change your business name, main category, address or pin, phone number or website link with your written OK, one at a time and at least a week apart, and we watch your map for two weeks after each one. We only list services you've told us you offer, and replies to reviews of three stars or fewer go to you first and are only posted with your OK.

We never put a call tracking number on your Google profile. On your website we count taps on your call button and form sends. The number is always your own.

Any profile can be suspended by Google, and nobody can promise it won't be. If yours is suspended while you're with us, we'll stop work on it, tell you what we see and handle the reinstatement request at no extra charge. Google makes the final decision.

We never buy, write or filter reviews. Review requests go by email to every customer you ask, whatever they thought of the job.

9. Who owns what

Your domain and your Google profile are yours from day one. We never register your domain in our name.
Your content, including your photos, logo and the facts about your business, stays yours. You let us use it to provide the service while you're with us.
Your website is licensed to you for as long as you're a client. It's built on our platform, so when the service ends, the site comes down and we hand back the content you gave us. If you'd like to keep the site itself, ask and we'll quote you a buyout.
Our platform, including our software, templates, systems and the map tools, stays ours.
Legal pages on your site, like its privacy policy, are drafted by us from our templates and the facts you give us. We do this as a best effort. They aren't legal advice, and we aren't liable for them. If you need certainty, have your own lawyer review them.

10. Other companies' services

The service relies on platforms we don't control, such as Google, our hosting and payment providers and the tools that send review requests. Their own terms apply to your use of them. If one of them changes or stops a feature, we'll do our best to work around it, but we can't be responsible for their decisions.

11. Fair use

We don't work with businesses that aren't genuinely plumbing or HVAC, and we won't publish anything false or misleading, including fake reviews, fake locations or claims we can't verify. If we're asked to do any of that, we may end the service. We may also end it if payments stop and aren't resolved.

12. Liability

We provide the service with care and skill. Beyond the promises in section 5, it's provided as it is, and we don't give other guarantees about results. To the extent the law allows, we're not liable for lost profits, lost business or indirect losses, and our total liability for any claim is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits liability that can't legally be limited.

13. Privacy

How we handle personal information is in our privacy policy.

14. Changes to these terms

We may update these terms as the service changes. If a change affects what you pay, what we do or your rights, we'll email you at least 30 days before it applies, and you can cancel before then with no minimum term. The date at the top of this page shows when they last changed.

15. Contact

Questions about these terms go to hello@winworkdigital.com. A person reads every email.